Distance Sales Agreement

Last updated: 18 June 2026

> This agreement governs sales/subscription relationships concluded electronically, in accordance with Turkish Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (published in Official Gazette No. 29188 dated 27.11.2014, as amended), Law No. 6563 on the Regulation of Electronic Commerce, and Law No. 6698 on the Protection of Personal Data (KVKK).

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1. PARTIES

1.1. SELLER / PROVIDER

1.2. BUYER / CONSUMER

The BUYER's name/title, ID/tax number (where required), delivery and billing address, email and phone are the details entered and electronically recorded by the BUYER during the order/subscription. They are an integral part of this agreement.

The SELLER/PROVIDER and BUYER/CONSUMER are together referred to as the "Parties".

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2. DEFINITIONS

In this agreement:

• Law: Law No. 6502 on Consumer Protection;
• Regulation: the Regulation on Distance Contracts;
• Ministry: the Republic of Türkiye Ministry of Trade;
• Service: the digital subscriptions and other digital services offered via the CarQR platform;
• Product: physical goods, if any, offered for sale by the SELLER;
• Platform: the carqrapp.com website and the CarQR mobile apps (iOS/Android);
• Digital Content/Service: intangible content and services provided electronically;
• Right of Withdrawal: the BUYER's right to withdraw from the contract under the Law and Regulation;
• Pre-Information Form: the disclosure provided to the BUYER before order under Article 5 of the Regulation.

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3. SUBJECT & SCOPE

The subject of this agreement is the sale and delivery/performance of the digital services and/or physical products ordered electronically by the BUYER through the SELLER's Platform — whose qualities and price are stated on the order/payment screen — and the determination of the Parties' rights and obligations under the Law and Regulation.

By accepting this agreement, the BUYER declares having read and confirmed, before ordering, the Pre-Information Form, the essential qualities of the product/service, the total price including taxes, payment and delivery/performance details, the right of withdrawal (existence, period, procedure and exceptions), and the complaint and dispute channels.

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4. PRODUCT/SERVICE INFORMATION

CarQR is a digital platform that lets vehicle owners receive notifications via a QR code on their vehicle, without sharing phone/identity. Main products/services:

a) Digital subscriptions (Premium / Ultimate): monthly or annually renewing digital subscriptions with extra features (advanced alerts, QR personalization, history, reporting, etc.).

b) Corporate / Fleet subscriptions: a digital management service for businesses, priced by vehicle count and selected package.

c) Physical products (if any): QR sticker, car scent and similar shipments.

For each order/subscription, the name, quantity/duration, essential qualities, total sale price incl. VAT (and any shipping/extra costs), payment method and delivery/performance details are shown clearly to the BUYER before order confirmation. This summary on the payment screen is an integral part of this agreement.

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5. PRE-INFORMATION & BUYER DECLARATIONS

5.1. The BUYER declares having read, before order confirmation, all preliminary information including the essential qualities, total price incl. taxes, payment method, delivery/performance terms, the conditions and exceptions of the right of withdrawal, and complaint/objection authorities, and having given the required electronic confirmation.

5.2. The BUYER declares being at least 18 years old and having legal capacity to contract.

5.3. The BUYER must provide accurate, current and complete information; the SELLER is not liable for delay, non-delivery or impossibility arising from incorrect/incomplete information.

5.4. The BUYER acknowledges that a copy of the Pre-Information Form and this agreement is delivered to and accessible by them electronically.

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6. GENERAL PROVISIONS

6.1. The contract is deemed concluded when the BUYER's order/subscription is electronically confirmed by the SELLER.

6.2. The contracted digital service is activated in the BUYER's account immediately after payment approval, with the BUYER's express consent. Physical products are shipped within the period stated in this agreement and the relevant policy.

6.3. Where performance becomes impossible, the SELLER notifies the BUYER in writing or via a durable medium within 3 (three) days of becoming aware, and refunds any collected payments within 14 (fourteen) days of the notice.

6.4. If the SELLER cannot deliver on time due to force majeure or extraordinary circumstances, it notifies the BUYER, who may then request cancellation, replacement with an equivalent, or postponement until the obstacle is removed.

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7. PRICE, PAYMENT & INVOICING

7.1. The sale price incl. VAT and any shipping/extra costs are stated separately and as a total on the payment screen. Campaigns and discounts may be limited by time and/or stock.

7.2. Payments are collected via the iyzico** payment infrastructure with Visa / MasterCard credit/debit cards or other secure methods offered on the Platform. The BUYER's card details are **not stored on the SELLER's systems.

7.3. The invoice / e-archive invoice is issued in accordance with legislation and delivered electronically or together with the physical shipment.

7.4. The BUYER is responsible for the accuracy of payment details. If payment is not completed by the bank/payment institution for any reason, the SELLER's obligation to perform does not arise.

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8. SUBSCRIPTION, TERM, AUTO-RENEWAL & TERMINATION

8.1. Term & renewal: monthly/annual subscriptions renew automatically for the same period at the end of the term unless cancelled, and are charged to the chosen payment method at the current applicable price.

8.2. Pre-renewal notice: the SELLER informs the BUYER of the renewal date and amount, a reasonable time in advance, via a durable medium (e.g. email).

8.2.a. Price changes: the SELLER reserves the right to change subscription fees (including individual and fleet/business subscriptions). Any change is notified to the BUYER a reasonable time before it takes effect and applies only from the next renewal period — not to the current, already-paid period. If the BUYER does not accept the new price, they may cancel before the new period begins. For in-app subscriptions, price changes are also subject to the relevant store's rules.

8.3. Cancellation: the BUYER may cancel via the Platform or by emailing info@carqrapp.com before the renewal date to prevent the next period's charge. Cancellation takes effect at the end of the paid period; unless stated otherwise, no refund is made for the paid period.

8.4. Price changes: the SELLER reserves the right to change subscription fees for future periods. Changes are notified before they take effect; if the BUYER does not accept, they may cancel before the renewal date.

8.5. App store subscriptions: in-app digital subscriptions (iOS/Android) may be subject to the relevant app store's (Apple App Store / Google Play) payment and billing rules; cancellation and refunds then proceed via that store under its rules.

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9. DELIVERY & PERFORMANCE

9.1. Digital services: activated in the BUYER's account immediately upon payment approval and the BUYER's consent; no physical delivery is required.

9.2. Physical products:** delivered to the BUYER's address via the SELLER's contracted carrier within the legal maximum of **30 (thirty) days from conclusion of the contract. The usual delivery time is stated in the product description / payment screen. Shipping times exclude weekends and public holidays.

9.3. Shipping/delivery costs are shown on the payment screen unless otherwise stated and are borne by the BUYER.

9.4. If the product is to be delivered to a person/entity other than the BUYER, the SELLER is not liable for that person/entity refusing delivery.

9.5. The BUYER must inspect the physical product on delivery and, if damaged/defective, have the carrier record it.

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10. RIGHT OF WITHDRAWAL

10.1. Physical products:** the BUYER may withdraw within **14 (fourteen) days of delivery without reason or penalty.

10.2. Return costs:** under the current Regulation, where the right of withdrawal is exercised, the **return shipping/carriage costs are borne by the SELLER and may not be charged to the BUYER. The BUYER returns the item via the carrier notified by the SELLER; if none is notified, the BUYER may use any carrier at the SELLER's cost.

10.3. Return condition: the product must be returned resaleable, with its invoice, box, packaging and all accessories. The BUYER is not liable for value loss from ordinary use but is liable for value loss from use beyond what is necessary to understand the nature, features and operation of the product.

10.4. Refund:** the SELLER refunds the total amount within **14 (fourteen) days of receiving a valid withdrawal notice, using the BUYER's original payment method and without extra cost.

10.5. Sample withdrawal form:** the sample form in **ANNEX-1 is also provided to the BUYER before order. The BUYER may exercise withdrawal using this form or by a clear statement.

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11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

11.1. Under Article 15 of the Regulation, the right of withdrawal cannot be exercised in the following, in particular:

a)** **digital content/services performed instantly in electronic form and of an intangible nature** (including Premium / Ultimate / Fleet subscriptions), where performance has begun before the withdrawal period expires with the BUYER's **express consent — withdrawal cannot be exercised once performance begins;

b) goods/services prepared per the BUYER's requests or personal needs (e.g. a personalized QR).

11.2. When purchasing a digital subscription, the BUYER declares, by checking the relevant box on the order screen, that (i) they expressly request immediate performance, and (ii) they know and accept that they lose the right of withdrawal once performance begins.

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12. WITHDRAWAL NOTICE & RETURN PROCEDURE

12.1. To exercise withdrawal, the BUYER sends a clear notice within the withdrawal period to info@carqrapp.com or per the ANNEX-1 form. Sending the notice within the period is sufficient.

12.2. The date the notice reaches the SELLER governs. The SELLER promptly confirms receipt to the BUYER.

12.3. For physical products, the BUYER returns the item to the SELLER within 10 (ten) days of sending the withdrawal notice.

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13. DEFECTIVE GOODS/SERVICE & WARRANTY

13.1. If the delivered product/service is defective (non-conforming), the BUYER may, under the Law, choose one of: rescission, replacement with a defect-free equivalent, price reduction, or free repair.

13.2. If a digital service does not meet the qualities promised, the BUYER may request, within a reasonable time, that the service be brought into conformity or a price reduction.

13.3. Statute of limitations and other conditions for defect claims are governed by the Law.

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14. SELLER OBLIGATIONS & LIMITATION OF LIABILITY

14.1. The SELLER must provide the product/service with the qualities and within the periods stipulated in this agreement and the legislation.

14.2. The Platform is provided "as is" and "as available". The SELLER does not warrant uninterrupted or error-free service; temporary disruptions may occur due to maintenance, updates, technical faults, third-party infrastructure/communications outages or force majeure.

14.3. CarQR's core function is to facilitate notifying the vehicle owner via a QR code. The SELLER is not liable for the sending/content of notifications by third parties, network conditions, the BUYER's device/settings, or delay/non-delivery caused by third-party services.

14.4. To the maximum extent permitted by law, the SELLER's liability is limited to the amount the BUYER paid for the relevant product/service. The SELLER is not liable for indirect damages, loss of profit or expected benefit. This limitation does not remove the SELLER's mandatory consumer-protection liabilities under the Law.

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15. BUYER OBLIGATIONS & ACCEPTABLE USE

15.1. The BUYER agrees to use the Platform only for lawful purposes and in accordance with this agreement.

15.2. The BUYER must keep account credentials confidential and is responsible for actions taken via their account.

15.3. The BUYER agrees not to send, via the Platform, content that harasses, threatens, is unlawful, misleading or infringes third-party rights, and to avoid acts that endanger system security. Otherwise the SELLER reserves the right to suspend the service or terminate the agreement.

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16. INTELLECTUAL PROPERTY / LICENSE

16.1. All intellectual and industrial property rights in the CarQR brand, logo, software, source code, design, interfaces and content belong to the SELLER or its licensors.

16.2. The SELLER grants the BUYER only a limited, non-exclusive, non-transferable and revocable license for the subscription term and contract purpose. The BUYER may not copy, reproduce, reverse-engineer, modify, rent or transfer the software to third parties.

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17. PROTECTION OF PERSONAL DATA

The BUYER's personal data is processed in accordance with Law No. 6698 (KVKK) within the purposes, legal grounds, transfers and retention periods explained in the KVKK Clarification Notice** and **Privacy Policy, which govern the details and form annexes to this agreement. The BUYER may exercise their rights under Art. 11 of KVKK via the channels stated in those texts.

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18. FORCE MAJEURE

In force-majeure events beyond the Parties' control — natural disaster, fire, epidemic, war, terror, strike, cyber-attack, infrastructure/communications/energy outages, payment-infrastructure failures, and decisions of official authorities — the Party unable to perform is not liable. If force majeure lasts more than 30 (thirty) days, either Party may unilaterally terminate; amounts collected for unperformed obligations are then refunded.

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19. DEFAULT & LEGAL CONSEQUENCES

If the BUYER defaults on credit-card payments, they accept paying interest to and being liable to their card-issuing bank under their agreement with it; the bank may pursue legal remedies. The SELLER reserves its statutory rights where the BUYER fails to pay/defaults.

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20. NOTICES & EVIDENCE AGREEMENT

20.1. Notices between the Parties are made via the email the BUYER provided at order/subscription and the SELLER's contact details in Article 1. Each Party is responsible for keeping its own details current.

20.2. The BUYER accepts that, in disputes arising from this agreement, the SELLER's official books, commercial records, electronic records, server/log records and database records constitute conclusive and exclusive evidence within the meaning of Art. 193 of the Code of Civil Procedure. This clause shall not be construed to remove evidentiary facilities in favor of the consumer.

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21. RECORD RETENTION & ACCESS

This agreement and order/subscription records are retained electronically by the SELLER for the periods required by legislation. The BUYER may access the agreement and order details from their account on the Platform or by contacting info@carqrapp.com.

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22. AMENDMENTS

22.1. The SELLER may update this agreement due to legislative changes or service updates. The current agreement takes effect when published on the Platform and applies to new orders/renewals.

22.2. For material changes, the BUYER is informed via a durable medium; if the BUYER does not accept, they may cancel before the renewal date. For completed orders, the agreement text at the time of purchase applies.

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23. SEVERABILITY & ASSIGNMENT

23.1. If any provision is held invalid or unenforceable, the remaining provisions remain valid; the invalid provision is deemed replaced by the closest valid provision serving its purpose.

23.2. The SELLER may assign its rights and obligations under this agreement to third parties, provided this does not adversely affect the BUYER's rights.

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24. DISPUTE RESOLUTION

24.1. The BUYER may always send complaints and objections to info@carqrapp.com. The SELLER endeavors to evaluate and resolve them within a reasonable time.

24.2. For disputes arising from this agreement, the Consumer Arbitration Committees** at the BUYER's residence or the place of the transaction are competent within the monetary limits announced annually by the Ministry; above those limits, the **Consumer Courts (Civil Courts of First Instance where none exist) are competent.

24.3. The BUYER may also submit the dispute via the Consumer Complaint System on e-Devlet.

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25. ENTRY INTO FORCE

This agreement comprises 25 (twenty-five) articles and 1 (one) annex; by giving electronic order/subscription confirmation, the BUYER is deemed to have read and accepted all its terms. It enters into force on the date the BUYER approves it electronically and is retained electronically by the Parties.

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ANNEX-1: SAMPLE WITHDRAWAL FORM

> (This form is used only where the right of withdrawal exists — mainly for physical products. To exercise your right of withdrawal, complete this form and send it to the SELLER.)

To: Taha Bayar (CarQR) Address: Bademlidere, 259. Cad. Eren Apt., Çankaya / Ankara, Türkiye Email: info@carqrapp.com

I hereby exercise my right of withdrawal from the contract for the following product(s):

• Order date / Delivery date: ......................................
• Order number: ......................................
• Product(s)/service withdrawn: ......................................
• Consumer's name: ......................................
• Consumer's address: ......................................
• Consumer's signature: ...................... (only if sent on paper)
• Date: ......................................

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Contact: info@carqrapp.com · +90 537 643 11 23 · https://carqrapp.com