Refund, Return, Shipping and Subscription Policy

Effective Date:** 17.05.2026 **Website: carqrapp.com

This Policy applies to purchases, subscriptions, digital QR/PDF products, physical QR products, car scent packages, premium kits, replacement items, and related services provided by CarQR.

1. Digital Products and App Features

Digital products may include:

• PDF QR delivery
• Digital QR pages
• Premium app features
• Alert preferences
• QR customization
• Notification history
• Digital account features

For digital content and services, the right of withdrawal ends only where the consumer expressly requests that performance begin immediately and acknowledges losing the right of withdrawal (Distance Sales Regulation art. 15/1-ğ). This explicit consent (an unticked checkbox) is collected at the payment step and logged with date/time. Once given, the digital product is non-refundable after delivery/activation/download/access; otherwise the applicable withdrawal rules apply.

2. Subscriptions

Subscriptions may renew automatically unless cancelled before the renewal date.

Users must cancel subscriptions through the platform where the purchase was made.

Deleting the app does not cancel a subscription.

Refund eligibility depends on:

• Applicable law
• App store rules
• Purchase platform rules
• Subscription usage
• Delivery of physical benefits
• Fraud or abuse checks

3. Physical Products

Physical products may include:

• QR stickers
• QR cards
• Premium QR kits
• Car scents
• Replacement QR items
• Promotional items

Physical items may not be returnable if:

• Opened
• Used
• Damaged after delivery
• Personalized
• Hygiene-sensitive
• Shipped as part of a subscription benefit
• Not returned in original condition

This does not affect mandatory consumer rights.

Right of Withdrawal (Physical Products)

For physical products you have the right to withdraw within 14 days of delivery**, without giving any reason and without penalty. Send your withdrawal notice to info@carqrapp.com or use the sample withdrawal form annexed to the contract. Within **14 days of receiving your notice, the total amount you paid is refunded to your payment method.

Return shipping costs are borne by the SELLER and are not charged to the consumer; the return is made via the carrier designated by the SELLER, and if none is designated the return cost is still borne by the SELLER.

Withdrawal exceptions are limited: digital content whose performance began with your explicit consent; personalized (made-to-order) products; and products that are unsealed after delivery and unsuitable for return on health/hygiene grounds (e.g. an opened car scent).

3a. QR Sticker (Package Deliverable)

A personalised QR sticker is a committed part of the Premium and Ultimate subscriptions (shipped per vehicle — once in the first package at activation, and thereafter via the every-6-months refresh request). Relevant terms:

• The sticker is a package deliverable included in the subscription price; if it is defective, incomplete, or not delivered, your mandatory consumer rights (defective-goods provisions, replacement/refund) are reserved.
• The sticker design is produced from the QR design preferences saved by the user in the app; an approval window (7 days after payment) applies before it goes to print/shipping.
• Users are responsible for entering accurate and complete delivery profile information (name, address, phone). CarQR cannot be held liable for delivery issues caused solely by user-provided incomplete/incorrect addresses.
• Even in regions where physical shipping is not possible, the subscription's digital deliverables (QR, alert page, notifications) keep working; this is addressed in Section 10.
• For personalised (made-to-order) stickers a withdrawal exception may apply once production begins; defective/damaged items are still replaced.

4. Car Scent Products

Car scent products may be treated as hygiene-sensitive or consumable products. Opened, used, damaged, or partially consumed scent products are generally non-refundable unless defective or required by law.

Scent intensity, fragrance preference, duration, and subjective satisfaction are not guaranteed.

5. Personalized QR Products

Customized QR stickers, cards, or printed materials may be non-refundable after production begins, unless defective, damaged in transit, or required by law.

Users are responsible for checking vehicle names, QR details, address information, and customization choices before ordering.

6. Shipping

Shipping timelines are estimates, not guarantees.

We are not responsible for delays caused by:

• Third-party delivery issues
• Customs
• Incorrect address
• Failed delivery attempts
• Local restrictions
• Weather
• Force majeure
• User failure to collect package

Users may be responsible for customs duties, import taxes, or local fees depending on country. (This does not apply where the right of withdrawal is exercised; in case of withdrawal, the return shipping cost is borne by the SELLER.)

7. Lost or Damaged Shipments

If an item is lost or damaged, users must contact us within a reasonable time after the expected delivery date or delivery confirmation.

We may request:

• Order reference
• Photos
• Delivery evidence
• Written explanation
• Account information required to verify the purchase

Replacement or refund decisions are made according to applicable law, available evidence, and operational review.

8. Address Errors

Users are responsible for providing accurate delivery details.

Other than in case of withdrawal, if an item is returned, lost, delayed, or delivered incorrectly due to a user-provided address error, additional shipping or replacement fees may apply. This does not apply where the consumer exercises the right of withdrawal.

9. Chargebacks and Abuse

We may suspend accounts, disable QR codes, revoke premium access, or block future purchases if we detect:

• Fraud
• Chargeback abuse
• Repeated false claims
• Reselling
• Policy abuse
• Harassment of support channels

10. Subscriptions and Physical Fulfillment

• Auto-renewal:** Premium and Ultimate subscriptions renew automatically for the selected period (monthly/yearly). Renewal continues until cancelled; cancellation takes effect **at the end of the current period, and no partial refund is issued for the period in progress.
• Price changes:** The SELLER **reserves the right to change subscription fees** (including individual, PWA, mobile-app, and fleet/business subscriptions). Price changes are notified in advance via a durable medium (email / in-app notice) a reasonable time before they take effect and apply only **from the next renewal period** — never to the current, already-paid period. A BUYER who does not accept the new price **may cancel before the new period begins; after the renewal date the subscription continues at the current price. For in-app subscriptions, price changes are also subject to the relevant store's rules (Apple App Store / Google Play).
• Physical items:** Premium and Ultimate include physical shipments. The model is: at subscription start a QR sticker + car scent ship **once, together** (the first package); after that you may request a **refresh (QR sticker + car scent) every 6 months**. Ultimate additionally includes a **yearly surprise pack**. A refresh request cannot be made before **6 months (180 days)** have passed since the previous physical shipment; requests made earlier are rejected by the system. All shipments depend on a **valid, complete shipping address**; if the address is missing/incorrect, shipment cannot be made and CarQR is not liable for any resulting delay or loss. There is **no automatic monthly scent; the scent is provided in the first package and via the on-request refresh.
• Consumable/hygiene items: Items such as the car scent cannot be returned once shipped or opened.
• QR sticker: Once a design is approved and sent to print/shipping, stickers cannot be cancelled or refunded; only defective or damaged items are replaced.
• Substitution: For stock/logistics reasons, scent or surprise-pack contents may be substituted with an item of similar value.
• International shipping:** Physical shipping may be limited or unavailable depending on your country/region; customs duties and taxes are the recipient's responsibility. Even where physical shipping is not possible, **digital features (QR, alert page, notifications) keep working and the subscription primarily covers this digital service.
• Loss/damage: For carrier loss or damage, a one-time re-shipment is provided upon reasonable proof.

11. Governing Law, Disputes and Liability

• This service is governed by the laws of the Republic of Türkiye, where the provider is established.
• Mandatory consumer-protection provisions of your country of residence prevail; nothing in this Policy limits or overrides applicable local mandatory rights.
• In events of force majeure (natural disaster, war, epidemic, logistics/customs disruption, regulatory change, etc.), physical-shipment obligations may be suspended until the event ends.
• The service is provided "as is"; to the maximum extent permitted by applicable law, no liability is accepted for indirect or incidental damages, and total liability is limited to the subscription fees paid for the relevant period.

12. Mandatory Rights

Nothing in this Policy limits non-waivable consumer rights under applicable law.

11. United States — Shipping & Returns

For orders shipped to the United States:

• Digital subscriptions purchased through the Apple App Store or Google Play are governed by that store's billing, cancellation, and refund rules; manage and request refunds through your store account.
• Physical items (QR stickers, car scents, kits): availability and shipping times depend on stock and fulfillment capacity and may be limited during early launch. Estimated delivery and any customs/duties are shown or communicated before or at checkout where applicable.
• Returns:** unused, undamaged physical items may be returned within **30 days of delivery for a refund of the item price (excluding return shipping), unless a longer period is required by your state's law. Personalized/printed QR products are non-returnable once produced, except where defective.
• Defective or wrong items: contact us within a reasonable time and we will arrange a replacement or refund at no extra cost.
• These terms do not limit any non-waivable consumer rights under U.S. federal or state law.

Contact: info@carqrapp.com